Things you need to know about our laundry pick up and delivery service

There are some small specifics about our laundry service in London which you must be aware of. Please, read them carefully below:

• One laundry load is 6kg. If your load of clothes is more than 6 kg, we will distribute them evenly between loads.
• We also never mix your clothes with other people's clothes, so sometimes we will have to charge a full load even if the machine is not fully loaded.
• We usually wash clothes at 30°C. We can wash your clothes at 45°C if you want for no extra charge but bear in mind that temperatures that high can damage delicate items. So check labels before selecting this option.
• In the mixed wash light and dark clothes are washed together at 30°C.
• For the separate wash we will separate light from dark clothes in two or more separate loads, depending on the number of garments. Your clothes will be washed at 30°C again unless you have requested different temperature.
• If you want to use our service together with the laundry service, please separate the clothes for dry cleaning from those for laundry in different bags.
• A laundry load can fit up to 7 shirts, 3 pairs of trousers, 7 pieces of underwear, and around 7 pairs of socks.
• Please put all linen and towels in a separate bag from the regular laundry, as those usually require different washing and drying cycles.
• NOTE: Please do not put dry cleaning only items, bath mats, garments that cannot be tumble dried, or any other items which are not suitable for machine washing and tumble drying in your laundry bag. We take care of those types of items separately.